Anny Lei

Regular priced items purchased with a discount exceeding 30% or Buy "X" Get "X" free are considered final sale.  For more information on our Return Policy click HERE or to see what you can return, ...

If you have had a recent change of address while your package was in transit, the carrier might have been instructed to forward your order to the new address. During this process the carrier might ...

There could be a few reasons why an order can be marked as RTS or Return to Sender. If your order tracking has been updated to RTS the following are a few of the most common reasons.  -Insufficient...

Packages can sometimes be accidentally delivered to a neighbor or incorrect address.  So we ask that you please allow for 24 hours to pass after the date shown as delivered to contact customer serv...

Sometimes the carrier will determine that they are not able to deliver the package to the shipping address.  While we cannot be certain why for your specific situation,  it can range from a missing...

Express Shipping is the only option available in Alaska and Hawaii because it covers air shipments, whereas our Economy and Standard shipping methods are delivered by ground in trucks.  

Thank you for your interest in partnering with Windsor! Please fill out this form https://www.windsorstore.com/pages/ambassador and we will contact you directly if there is an opportunity to collab...

We are sorry to hear things didn't work out.  Once the return has been received and verified as meeting the return eligibility requirements (click HERE to learn more about what you can return), a r...

The online Windsor store will not allow more than one promo or discount code to be used per transaction.  We regularly have sales and promotions so be sure to sign up to be a Windsor VIP.  To becom...

We do ship to P.O. boxes only if you select our Economy shipping option.