All of our 300+ retail store locations accept returns for eligible merchandise purchased online at windsorstore.com. When returning eligible merchandise purchased online to a Windsor retail location, please include all original tags and packing slip when available.
Merchandise purchased in a Windsor retail store cannot be returned to the online store.
ONLINE PURCHASES THAT CAN BE RETURNED IN-STORE
- Regular priced eligible merchandise may be exchanged or returned in a retail location for store credit or a full refund within 30 days from the delivery date.
- Eligible dresses must be returned within 14 days from the delivery date.
- Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear.
- Items listed as Final Sale/Clearance or Promotional cannot be returned or exchanged.
- Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are always Final Sale and may not be returned.
- For more information on what can be returned, click HERE.
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