Your mattress warranty is not an indicator of how long your mattress should be used before being replaced; it is designed to protect you against defects related to the mattress design and construction. Mattresses ‘wear out’ over time. After flexing thousands of times, springs lose their ability to rebound and support the body. Also, the microscopic cells in foams can break down over time. Typically, after seven to ten years, the decline in support and comfort becomes significant enough to impair your sleep.
Your warranty covers the following items during normal wear:
Mattress:
- Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached.
- Coils or wires that are loose, broken, protrude or rip through fabric.
- Body indentations of 1.5" or greater.
- Sagging: Your mattress must be continuously supported by a matching box spring, or equivalent, with an appropriate frame. The frame should include a rigid centre support with at least 5 legs or a rigid centre support with at least 5 hardwood cross slats for Queen and King sets. A rigid centre support is equal to a support that extends from the frame to the floor.
Box Spring:
- Splits in the wood frame.
- Squeaks, rattles or noises.
- Bent, loose or defective beams and/or centre support rail.
- Loose or broken box spring wire.
- Compression modules.
- Stapling of modules.
- Sagging: A proper bed frame must continuously support the box spring. For King and Queen sets, a rigid centre support having at least 5 legs or a rigid centre support having at least 5 hardwood cross slats is necessary. A rigid centre support is equal to a support that extends from the frame to the floor.
Comments
0 comments
Please sign in to leave a comment.